{{avatar name=ticket.requester_name url=ticket.requester_avatar type="small" class="user-profile-pic"}}

{{!-- using "description-card" class to target desc, attachments for BR actions --}}

{{user_reported ticket.requester_name ticket.created_at}}

{{{ticket.description_html}}}

{{#and ticket.requested_catalog_items (not ticket.onboarding)}} {{>requested_item_details this}} {{/and}} {{#if ticket.onboarding}} {{>employee_onboarding_info}} {{/if}}

{{fsAttachments (arrayConcat ticket.attachments ticket.cloud_files) ticket.requester_id}}

{{#and (and cmdb_enabled ticket.associated_assets) (not ticket.onboarding)}}

{{translate "portal.tickets.assets" count=ticket.associated_assets.length}}

{{this.name}}

{{/and}}

{{#gt ticket.notes_count ticket.notes.length}}

{{/gt}} {{#each (restrictAttachments ticket.notes)}} {{> conversation_card note=this reqId=../ticket/requester_id agntId=../ticket/responder_id}} {{/each}}

{{avatar name=ticket.requester_name url=ticket.requester_avatar type="small" class="user-profile-pic"}}

{{translate "portal.froala.your_reply"}}

{{#if ticket.responder_name}}

{{translate "portal.tickets.agent_working"}}

{{#if ticket.responder_id}}

{{avatar name=ticket.responder_name url=ticket.responder_avatar type="small" class="user-profile-pic"}}

{{/if}}

{{unescapeHTMLEntities ticket.responder_name}}

{{ticket.responder_title}}

{{/if}} {{#and (and (eq ticket.status 5) (not ticket.onboarding)) (or survey.config survey.response)}}

{{> customer_survey survey=survey }}

{{/and}} {{> ticket_edit_form}}

IT Processes & Procedures

Virus Handling