AWS Workspace stuck on Connecting page

There is an issue for few users when accessing the AWS workspace.
Once the user logs in the screen doesn’t load to the home screen it is stuck at the Connecting page as below.

If you see this error on the screen while accessing the workspace.
Please refresh the browser and it will login you in.
If you still have the issue, Clear the browser history, cache and cookies and close the browser and re-open the browser and login to workspace.
If that does not work, restart the laptop and login to the workspace.
If you still the same issue, Please log a ticket with Service Desk using the link https://itsupport.randstad.co.uk/support/catalog/items/98